The Town of Redwater provides natural gas, water, sewer, garbage and recycling services to our customers.
Reporting Street Light Repairs: Fortis has a Streetlight Repair Map. With this map, you can view streetlights in FortisAlberta’s service area and request a repair online. Once a streetlight repair request is submitted, a service order is automatically generated to facilitate repairs.
Additionally, customers can call 310-WIRE (9473) where a customer service agent can log and action a repair order for the street light in question.
Call Before You Dig: Underground excavation accounts for more than 20 per cent of power line contacts.
FortisAlberta locates its own lines up to the meter and does not locate customer-owned lines. Locating of our facilities up to the meter is free of charge.
Excavators and contractors must call Alberta One-Call at 1-800-242-3447 as their first step. Alberta One-Call will arrange to have most utility lines marked. They require at least two working days’ notice and these markings are valid for 14 days. You can also visit their website at www.albertaonecall.com.
Utilities Consumer Advocate
The Office of the Utilities Consumer Advocate (UCA) represents the interests of electricity and natural gas consumers (residential, small business, farm) in Alberta. The UCA team works to ensure consumers have the information, representation and protection they need to help them make informed choices in Alberta's deregulated electricity and natural gas markets.