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Residents of Redwater who need to request service by Town employees should call the office and ask that a Service Request form be filled out. These requests might include: gas leaks or odors, no gas, sewer backup, sewer odor, no water, roadway or alley concerns, snow removal, parks maintenance, utility connects or disconnects, garbage or recycle concerns, bylaw enforcement or other concerns related to Town operation.

Requests of an emergent nature such as sewer backups, gas odor or no gas will be dealt with as quickly as possible. Other requests will typically be handled within 48 hours.