The Town of Redwater prides itself on its commitment to maintaining superior green spaces, roadways and well-maintained infrastructure for its residents. The Public Works department works hard to ensure excellent levels of service are delivered efficiently and effectively to our residents year-round.
Do you have a concern you wish to report?
Please complete and submit the Service Request Form or contact the Town Office at 780- 942-3519 to complete a service request form. After hours you will be directed to the Public Works on-call employee.
Requests of an emergent nature such as sewer backups, gas odor or no gas, and no water will be dealt with as quickly as possible. Other requests will typically be handled within 48 hours.
Snow Removal
Snow Removal
Snow shall be cleared in the following priority in accordance with the Snow Clearing Policy & Maps ( Snow Clearing Method Map ):
| Priority 1: | Main Access Routes around Town | Yellow |
| Priority 2: | Access Routes/Downtown Core | Red |
| Priority 3: | Residential and school bus stops | White |
| Priority 4: | Industrial areas | Blue |
| Priority 5: | Commercial Alleys | Purple |
| Priority 6: | Residential Alleys | |
| Highway 38 (48th Avenue): | Alberta Transportation Responsibility | Grey |
Snow Fall Event
In the event of a snowfall:
- Priority areas 1 and 2 will be cleared without any prior notice.
- Where possible vehicles should be removed from the streets immediately to facilitate faster snow clearing. Parking ban will be placed for 24 hours to clear the snow
- Any vehicles or items parked on the street will be towed at the owner’s expense (Refer to Town’s Traffic Safety Bylaw 763, Section 11).
- Once Priority areas 1 and 2 are complete Public Works will review all other areas of the Town for Snow removal when accumulation of either 10 cm of loose snow fall or total compacted accumulation depth of snow over 10 cm. Residential snow clearing operations will begin at that time. The service target for completion is minimum 4 days. Should a second snowfall occur prior to the completion of initial snow-clearing operations the priorities will be reset, however the service target time will be minimum 4 days from the most recent snowfall event.
- Snow Removal signs will be put out a minimum of 24 hours prior to a street being cleared. Residents are required to remove all vehicles from the streets to another location within the Town or be subject to towing at owner’s expense. (Refer to Town’s Traffic Safety Bylaw 763, Section 11).
- In the event of an emergency, 24-hour notice may not be provided.
- Only the Priority 1 main access routes will be cleared should a snowfall occur on weekend.
Bare Pavement
During the last week of March each year, all streets will be cleared of snow down to bare pavement. This will additionally benefit the Town reducing surface drainage problems during the spring melt
Alleys
Alleys will only be cleared after all other priority routes are cleared of snow such clearing shall be at the discretion of the General Manager - Operations and Engineering.
There may be occasions, other than the emergency route, when an alley is cleared before the residential street adjacent to it. This may occur in order to provide the opportunity for residents to move their vehicles from the main street so that the main street can be cleared.
Residents’ Concerns
Concerns will be recorded on a list at the Town Administrative Office. Public Works will respond to concerns in accordance with this policy. Due to the limited number of Town staff, snow plowing will not be done on a 24-hour basis
Sanitary Sewage System
The Town’s sanitary system consists of:
- Collection System consists of 23 km sanitary sewer main lines
- Lift Stations and Forcemains
- Lagoons (non-aerated and mechanically aerated)
Water Utility
The Town of Redwater’s water system consists of:
- Treated Water Supply Line
- Reservoir and Pumphouse
- Water Distribution System
Our water quality meets all standards for healthy drinking water including the new more restrictive standards for lead. Our water is supplied to us by EPCOR from a treatment plant in Edmonton using the North Saskatchewan River as the source.
The Town monitors water quality for chlorine and bacteria and conducts yearly testing, which includes testing for lead as set out in the Code of Practice for a waterworks system. These tests are audited by Alberta Health and Alberta Environment. The town owns and operates 19.0 km of water distribution system which starts from our reservoir pumping station.
Storm Drainage System
The Town of Redwater generally slopes gently in the northeast direction toward the Redwater River except for portions along the south town boundary which slope to the southeast.
The Town has a limited storm sewer system, with runoff mostly being handled on the streets and in roadside ditches. The construction of houses, commercial buildings, paved roads and parking lots increases the imperviousness of a watershed and reduces the infiltration of rainwater. This means that a much larger portion of the rainfall will run off. This increases the volume and rate of runoff and produces larger peak flood discharges in developed watersheds than would have occurred before development.
Public Works is responsible for the maintenance of sanitary sewer lines, storm sewer lines, lift stations and all sanitary storm sewer repairs.
Natural Gas Utility
The Town of Redwater residents enjoy the lowest natural gas cost of any municipality in the capital region. The natural gas utility serves all properties within the corporate boundaries of Redwater. The Town of Redwater is a member of the Federation of Alberta Gas Co-ops. Natural gas is purchased through Gas Alberta Inc. to achieve favorable gas pricing through greater purchase power. The town maintains 36 km of natural gas distribution system with 3 regulating stations.
If you require a new natural gas service line to your home or business, stop by the Town Office or call 780-942-3519.
Utility Location Requests
CALL BEFORE YOU DIG The Town of Redwater is a member of Utility Safety Partners, previously known as Alberta One Call. If you are planning any construction work on your property that involves any type of excavation or drilling, contact Utility Safety Partners at 1-800-242-3447 (toll free) at least two days before digging; one of our service representatives will come to your property and mark out all gas service lines at no charge. Alberta One Call is also on the web at: www.utilitysafety.ca.
Transportation Network
The existing transportation consists of several arterial and collector roads, these roads and the classification of each have been listed below.
| Arterial Roads | Collector Roads |
| 44 Street | 48 Street Collector (Arterial between 48 Ave and 49 Avenue) |
| 48 Street (Arterial between 48 Ave and 49 Avenue) | 53 Street |
| 58 Street | 65 Street |
| 44 Avenue | |
| 49 Avenue | |
| 53 Avenue |
There are 17.0 km of asphalt paved roads, 8.4 km of gravels roads, 21.0 km of sidewalks and 7.1 km of back alleys within Town limits.